Our process - How we build voice AI solutions

We work closely with our clients to understand their communication challenges and goals, embedding ourselves in their daily operations to identify where voice AI can create the most impact.

Our team of voice UX specialists analyze existing call flows, customer interaction patterns, and key pain points. We evaluate your current telephony infrastructure, agent workflows, and knowledge management systems to create a comprehensive picture of your communication ecosystem.

Once the assessment is complete, we present a detailed solution blueprint with clear implementation stages, expected ROI metrics, and a roadmap for deployment.

Based on the discovery findings, we develop a comprehensive voice solution architecture that integrates the right platforms—whether Twilio, LiveKit, Voximplant, Plivo, Pipecat, or VAPI—to create a tailored system that meets your specific business needs.

Each client is assigned a dedicated solution architect who provides weekly progress updates and ensures the implementation aligns with your business objectives. They coordinate between our AI engineers, conversation designers, and your stakeholders to maintain clear communication throughout development.

Our RAG (Retrieval-Augmented Generation) specialists build knowledge bases that connect your voice AI to relevant business data, ensuring accurate and contextual responses that continuously improve over time.

Before full deployment, we conduct extensive user testing with real call scenarios to ensure your voice AI solution performs as expected across different contexts and user interactions.

We implement phased rollout strategies that carefully transition call volume to the AI system while monitoring for performance and accuracy. This approach allows for continuous refinement based on real-world usage before scaling to full capacity.

Our team provides comprehensive training for your staff to effectively manage the AI system through our intuitive dashboard. We establish clear success metrics and reporting that demonstrate the business impact of your voice AI implementation.